AI Email Operations
Less manual inbox workEmails sorted, routed and answered in draft, so your team only handles what needs a person.
Bespoke software, built around your business
Bespoke AI software · consulting · support
Your business is unique, so your software should be too. We learn how you work, then design, build and maintain bespoke AI software that fits your processes and connects to the systems you already use.
Made to measure
Built to last
From first conversation to long-term support, one partner for your bespoke software.
ConsultingBespoke developmentOngoing support
100%
Bespoke, never off the shelf
Every system we deliver is designed around one client's processes, data and tools.
4stages: measure, cut, fit and alter
Anyprocess worth automating: no fixed menu, no templates
1partner from discovery to long-term support
Sartor in 30 seconds
Software cut to your measurements
We study how your team actually works, then build AI software around it, connected to the tools you already use. Your people stay in control of what matters.
Book a discovery callIdeas
Not sure what AI could do for you?
Here are a few ideas to get you started. They're examples, not a menu: we tailor every build to whatever your business needs most.
Admin
Inbox & admin
The repetitive work that fills everyone's day.
AI Document Processing
Less manual data entryInvoices, contracts and forms read, checked and entered into your systems.
AI Scheduling & Administration
Less coordination workAppointments, reminders and follow-ups arranged without the back-and-forth.
Revenue
Sales & growth
Respond faster and win more of the work you already attract.
AI Sales & CRM Automation
Faster lead responseNew enquiries answered in minutes, logged in your CRM and followed up on time.
AI Quotation & Proposal Generation
Faster proposalsQuotes and proposals drafted from your pricing and past work, ready for review.
AI Marketing Operations
Faster marketing materialsCampaign copy, reports and content produced in your brand voice, approved by you.
Operations
Customers, finance & supply
Keep service, numbers and suppliers moving.
AI Customer Support Automation
Faster ticket resolutionCommon questions answered by email, chat or phone, with a hand-over to your team.
AI Reporting & Reconciliation
Less Excel workData pulled from your systems, matched and turned into the reports you need.
AI Procurement & Supplier Operations
Faster purchasingSupplier quotes compared, orders raised and invoices matched against deliveries.
Foundations
Knowledge, systems & control
Make AI useful across the business, and safe to rely on.
AI Internal Knowledge Assistant
Faster access to knowledgeStaff ask questions and get answers from your own documents, with the source shown.
Custom AI Workflow Integration
Connected systemsYour separate tools joined into one workflow, built around how your business runs.
AI Governance & Readiness
Safer deploymentPolicies, controls and a clear plan, so AI is used well and data stays protected.
Don't see your process here?
That's the point of bespoke. If a task is repetitive, slow or spread across too many tools, describe it and we'll tell you honestly whether it's worth building.
Why bespoke
Off the shelf fits nobody quite right
Most businesses choose between software that makes them work its way, or the cost and time of hiring their own developers. A bespoke build with a long-term partner sits between the two.
Off-the-shelf software
You change to fit the tool
- Built for the average customer, not for you
- Another login that doesn't talk to your other systems
- Features you pay for and never use
- Spreadsheets and workarounds fill the gaps
An in-house team
Months before anything ships
- Recruiting, salaries and management overhead
- AI expertise is scarce and expensive to hire
- Knowledge leaves when people do
- Hard to justify for one or two systems
Sartor
Bespoke software that fits
- Designed around how your people actually work
- Connected to the systems you already use
- Specialist AI expertise from day one, at a fraction of the cost of your own team
- Maintained and improved after launch
Our approach
Made to measure, like a bespoke suit
We don't start with a product to sell you. We start with how your business works.
- Step 1
Measure
Consulting and discoveryWe map how work really flows and find where hours and money leak away. You get the opportunities worth building, with estimated savings.
- Step 2
Cut
Design and fixed quoteWe design the solution around your processes and systems, agree exactly what will be built, and fix the price before any code is written.
- Step 3
Fit
Build, integrate, trainWe build in short stages you can test, connect it to your CRM, inbox and databases, and train your team.
- Step 4
Alter
Maintain and improveWe host and monitor it, fix it when your other tools change, and keep improving it as you grow.
Our work
Here's one we built from scratch
Clerkwell is our own product for recruitment agencies. It shows the kind of bespoke AI software we build: practical, measurable, and with people in control.
Clerkwell
Recruitment agencies lose hours reading CVs and forget the candidates already in their database. Clerkwell reads every CV, ranks applicants with the evidence for each score, finds placements in the agency's existing database, and books meetings with companies that are hiring.
ProductsShortlist ranks every applicant · Match searches the whole database · Client Wins finds hiring companies
AIReads CVs and job specs and drafts outreach. Every quote it gives is checked against the CV before anyone sees it.
Built inSeparate agency accounts, data isolation, GDPR-minded design, opt-outs and placement tracking for commission
ControlA recruiter approves every decision and every message
Who we work with
Any business with work worth automating
Every engagement is bespoke, so the industry matters less than the problem. A few examples of what we could build:
Recruitment
CV screening, database matching, candidate outreach and interview scheduling.
Accounting
Client document chasing, onboarding, bookkeeping prep and month-end reporting.
Family offices
Consolidated reporting across custodians, document analysis and secure portals.
Financial services
Compliance checks, client reporting and workflows between systems.
Construction
Tender and document review, site reporting, subcontractor chasing and job costing.
Property management
Tenant enquiries, maintenance triage, viewings and out-of-hours voice agents.
Law firms
Intake, matter opening, document summaries and deadline tracking.
Marketing agencies
Client reporting, briefs, content workflows and lead generation.
Professional services & SMEs
Whatever your team repeats every day, we can measure it and build for it.
How we charge
Clear stages. Fixed prices. No surprises.
1 · Consulting
Discovery
A fixed-fee discovery to map your operations and find the opportunities worth building.
- Workshops with your team
- Process and systems map
- Prioritised opportunities with estimated savings
2 · Development
Build
A fixed project price for each solution, agreed before we start, delivered in stages you can test.
- Bespoke design and development
- Integration with your existing systems
- Testing on your real data, and team training
3 · Maintenance
Run & improve
A monthly fee covering hosting, monitoring, support and continuous improvement.
- Hosting, security and monitoring
- Fixes when your other tools change
- Regular improvements as you grow
Every business is different, so every quote is too. You'll know the full cost of each stage before you commit to it.
Questions
Before you get in touch
How is this different from a software agency?
Most agencies build what you ask for and move on. We start by understanding your operations, recommend what's worth building, build it to fit your existing systems, and then stay to run and improve it.
We already have software. Do we need to replace it?
Usually not. Most of our work connects to and extends what you already use: your CRM, databases, inbox, accounting and communication tools.
How long does a project take?
It depends on what we build. A focused automation can be live in a few weeks; a larger bespoke system is delivered in stages, so you see working software early.
Do we need technical staff?
No. We handle design, development, hosting and support. You need someone who knows how the work is done today, and a little of their time.
Is our data safe?
We sign a data processing agreement before we touch anything, use the least access we need, keep data in your systems where possible, and design every system so a person approves decisions about people.
What does it cost?
Discovery is a fixed fee. Each build gets a fixed project price, and ongoing support is a monthly fee. You'll have the numbers for each stage before you commit.
Start with a conversation
Tell us how your business works. We'll show you what to build.
A free 30-minute discovery call. You'll leave with at least one bespoke idea worth building, whether or not you work with us.